Suggested labels
- export
- how-to
Content tags
- feature/export
- form/how-to
- journey/export
- rewrite/ready
Related articles
Supporting videos
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Review notes
- Source article only provides browser troubleshooting steps and does not include Powtoon-specific UI details beyond the Studio/Editor.
- Related article links are suggested by title only because URLs were not provided.
- The source routes users to Customer Support after all steps; no additional escalation criteria were provided.
Summary
Use these steps to troubleshoot slow performance in the Studio. Start with the first step and continue in order until performance improves.
Before you start
- Use Google Chrome.
- If you are already using Chrome, make sure it is updated to the latest version.
- These steps are for browser-based troubleshooting in the Studio.
Steps
- Open the Studio in Google Chrome.
- Check that Chrome is up to date.
- Go to
chrome://help/and update the browser if needed.
- Go to
- Clear your browser cache.
- Follow the Chrome cache-clearing steps in the related article.
- Enable cookies in Chrome.
- Follow the Chrome cookies setup steps in the related article.
- Switch Chrome to Guest mode.
- Follow the Guest mode steps in the related article.
- Test the Studio again.
- If performance improves, continue working normally.
- If the Studio is still slow after all steps, contact Customer Support.
What happens next
If one of these steps resolves the issue, the Studio should load and respond more quickly. If none of the steps helps, the issue may require support review.