Suggested labels
- troubleshooting
- unexpected error
- browser issues
Content tags
- form/troubleshooting
- rewrite/ready
Related articles
- Clearing the Chrome browser cache
- Enabling Cookies
Supporting videos
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Review notes
- Source article does not specify whether cache/cookies steps apply to browsers other than Chrome, so the draft keeps the cache instruction browser-neutral and references the Chrome-specific help article only where provided.
- No internal support contact form URL was provided, so the escalation step stays generic and does not include a link.
Problem summary
If you see an unexpected error while working on your Powtoon, the issue is often related to browser cache or cookie settings.
Likely causes
- Your browser cache needs to be cleared.
- Cookies are disabled in your browser.
- The issue is tied to the browser you are using or the action you were performing in Powtoon.
Steps to resolve
- Clear your browser cache.
- If you are using Chrome, follow the steps in the Clearing the Chrome browser cache article.
- Enable cookies in your browser.
- Follow the steps in the Enabling Cookies article.
- Try the action again in Powtoon.
- If the error appears again, note what you were doing when it happened.
If it still does not work
If the error continues after clearing cache and enabling cookies, contact Support and include:
- The email address you use to sign in.
- The title of the Powtoon you were working on.
- A description of the action you performed before the error appeared.
- The browser you are using.
Related articles
- Clearing the Chrome browser cache
- Enabling Cookies