Suggested labels
- how-to
- troubleshooting
Content tags
- form/how-to
- rewrite/ready
Related articles
- Contact Support
- How to open a support ticket
- Troubleshooting a Powtoon issue
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Review notes
- Source article does not provide Powtoon-specific in-app screenshot steps, so this draft stays OS-level and conservative.
- No internal article URLs were provided, so related articles are suggested as plain titles only.
- Original article references customer support tickets but does not specify Powtoon support ticket workflow details.
Summary
Take a screenshot of the problem you’re seeing so you can share it in a support ticket. The steps below show how to capture and save a screenshot on PC or Mac.
Before you start
- Make sure you know whether you’re using a PC or a Mac.
- If you plan to include the image in a support ticket, save it somewhere easy to find.
- On PC, this article uses Paint to save the screenshot.
Steps
- Capture the screenshot on your device.
- On a PC, press Prt Scr.
- On a Mac, press Shift + Command (⌘) + 3.
- Open an app or location where you can save the image.
- On a PC, open Paint.
- On a Mac, the screenshot is saved to your desktop as a .png file.
- Paste or find the screenshot.
- On a PC, press Ctrl + V in Paint to paste the screenshot.
- On a Mac, look on your desktop for the saved .png file.
- Edit the image if needed.
- On a PC, crop or annotate the screenshot in Paint if you need to highlight the issue.
- Save the file.
- On a PC, save the screenshot to your computer.
- On a Mac, keep the saved file from your desktop and attach it to your support ticket if needed.
What happens next
Your screenshot is now saved and ready to attach to a support ticket. If you edit the image, make sure the issue is still visible before you send it.
Related articles
- Contact Support
- How to open a support ticket
- Troubleshooting a Powtoon issue