Suggested labels
- account
- changelog
- collaboration
- export
Content tags
- feature/collaboration
- feature/export
- feature/product-updates
- form/changelog
- journey/collaborate
- journey/export
- journey/learn
- rewrite/ready
Related articles
Supporting videos
No mapped video yet
Review notes
- The source article does not describe a product release update; this draft adapts the content to the required release_update template while preserving only the documented account-management behavior.
- No internal URLs were provided, so related articles are listed as plain titles only.
- The source does not include a dedicated help article for updating account information, so the title was rewritten into a question format for searchability as requested.
What changed
Your account information is available from the Account page in Powtoon. From there, you can review and update supported settings such as your password, billing information, and communication preferences.
Who gets it
- All Powtoon users can access the Account page
- Billing information and active plan details are shown only if you purchased a subscription plan
- Changes to your email address or first/last name require help from Customer Support
How to use it
- In Powtoon, hover over your name in the bottom-left corner.
- Click Account.
- On the My Account page, review the available sections:
- Email address: To change the email address on your account, contact Customer Support.
- Your name: To change your first or last name, contact Customer Support.
- Billing Information: If you have a subscription plan, click the link to view your billing details, subscriptions, and invoices.
- Change password: Click the link and follow the on-screen instructions to update your password.
- Communication settings: Click the link to view or update the emails and content you have consented to receive. This includes product news, how-to articles, webinar invites, exclusive offers, and best practices.
- Active plans: If you have a subscription plan, review the plan details shown in this section.
Limits and caveats
- Email address changes are not self-serve and must be handled by Customer Support.
- First and last name changes are not self-serve and must be handled by Customer Support.
- Billing Information and Active plans appear only for subscription accounts.
- Communication settings also include profiling and personalization preferences. For more information, see the Privacy Policy.