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How do I use the Powtoon Workspace? Live queueArticle 11042594851089 · unknown · n/a / n/a
Use the Powtoon Workspace to create new Powtoons, access your saved projects, and find tools for templates, imports, and integrations. -
What keyboard shortcuts can I use in Powtoon Studio and the player? Live queueArticle 11042923523473 · unknown · n/a / n/a
Use keyboard shortcuts in Powtoon Studio and on the player page to work faster without relying on the mouse. This article lists the available shortcuts for editing, arranging objects, and controlling playback. -
How do I preview a Powtoon in Video mode or Slideshow mode? Live queueArticle 11091612914321 · unknown · n/a / n/a
Choose how a Powtoon plays during preview or on the player page. Use Video mode for continuous playback, or Slideshow mode to pause on each slide and advance it manually. -
Can I edit a Powtoon offline? Live queueArticle 11091646204305 · unknown · n/a / n/a
Powtoons can only be edited online while you are signed in to your Powtoon account. -
Is Powtoon ISO 27001 compliant? Live queueArticle 11150277887377 · unknown · n/a / n/a
Check Powtoon’s ISO 27001 compliance status and understand what it covers for Powtoon for Business and Powtoon’s internal security processes. -
What changed in Powtoon’s GDPR compliance update? Live queueArticle 11179265585553 · unknown · n/a / n/a
Powtoon updated its Privacy Policy and Terms & Conditions to align with GDPR requirements. New sign-ups are prompted to set communication preferences so Powtoon can send only the communications they agree to receive. -
Is Powtoon COPPA compliant? Live queueArticle 11179476073745 · unknown · n/a / n/a
Check Powtoon’s COPPA status and review the privacy policy for details on children’s online privacy protections. -
What Are Powtoon’s Terms & Conditions? Live queueArticle 11179580253073 · unknown · n/a / n/a
Powtoon’s Terms & Conditions explain the rules that apply when you use Powtoon. Use this article to understand where to find them and when to review them. -
Use a Clicker to Present Your Powtoon Live queueArticle 11372218327953 · unknown · n/a / n/a
Use a wireless clicker to advance your Powtoon while presenting in slideshow mode. -
How do I add a video to my Powtoon? Live queueArticle 11409429546001 · unknown · n/a / n/a
Add a video to your Powtoon as a background or as an object. This article explains how to insert a video, what each option does, and what happens when the video length does not match the slide length. -
What is Powtoon Capture? Live queueArticle 11508656982417 · unknown · n/a / n/a
Powtoon Capture is a screen and camera recording tool that lets you create and share recordings, edit them in Powtoon Studio, or present your face on a website without making a recording first. -
What is Powtoon Capture and how do I use it? Live queueArticle 11509162354449 · unknown · n/a / n/a
Use Powtoon Capture to record your screen, face, or both with the Chrome extension. This article explains what you need, how recording limits work, and what happens after you finish a capture. -
What is Collaboration? Live queueArticle 11595438485137 · unknown · n/a / n/a
Use collaboration to share a Powtoon with other users so they can help edit it. Everyone can collaborate, but only the creator can export the Powtoon. -
Can't Export a Powtoon to MP4? Live queueArticle 11687638602897 · unknown · n/a / n/a
Use this article to check the basic requirements for MP4 export and what to send Support if the export still fails. -
How to Download Your Powtoon After Receiving the Confirmation Email Live queueArticle 11687684944273 · unknown · n/a / n/a
Use the download link in your confirmation email to start downloading your Powtoon. This article shows you where to find the email and what to do if the download does not start. -
How to Export a Powtoon Created in Classic Studio Live queueArticle 11687688406033 · unknown · n/a / n/a
If your Powtoon was created as a Flash Powtoon in Classic Studio, you must convert it to HTML5 before you can export it. After the conversion is complete, export the HTML5 version of the Powtoon. -
Why do animations disappear when I download my Powtoon to PowerPoint? Live queueArticle 11687689966993 · unknown · n/a / n/a
PowerPoint does not support Powtoon animations. When you export to PowerPoint, animated objects are flattened into static slide content, so only the slide snapshot is included in the .pptx file. -
How do I add tags and a description to my Powtoon? Live queueArticle 11687695526801 · unknown · n/a / n/a
Add a title, description, and tags to your Powtoon when you export it. This helps organize your published Powtoon and makes it easier to identify later. -
What is Powtoon Connect? Live queueArticle 11687961063569 · unknown · n/a / n/a
Powtoon Connect is Powtoon’s companion mobile app for editing on the go. It’s available for Apple and Android devices and can be downloaded for free from the App Store and Google Play. -
Can I edit my Powtoon on a mobile device? Live queueArticle 11687977811985 · unknown · n/a / n/a
Use a desktop or laptop computer to edit your Powtoon. If you need to add media, record a voiceover, or share your Powtoon from your phone, you can use Powtoon Connect, Powtoon’s companion mobile app. -
How do I fix slow performance in the Studio (Editor)? Live queueArticle 11688006728977 · unknown · n/a / n/a
Use this troubleshooting checklist to improve Studio performance in Google Chrome. Start with the first step and continue in order until the Studio responds normally. -
Why is My Powtoon Not Loading in Powtoon Studio? Live queueArticle 11688020189073 · unknown · n/a / n/a
Use these browser checks to get a Powtoon loading in Powtoon Studio. Start with the first step and continue in order until the project opens correctly. -
How do I clear the cache in Chrome? Live queueArticle 11688058260881 · unknown · n/a / n/a
Clear Chrome’s cached images and files to help resolve display or loading issues. This guide shows you how to remove the cache on a PC or Mac and then refresh the browser. -
How to Switch Google Chrome to Guest Mode for Powtoon Studio Troubleshooting Live queueArticle 11688078291985 · unknown · n/a / n/a
Use Guest mode in Google Chrome when Powtoon Studio troubleshooting steps require a clean browser session without your current profile data. -
Why can't I save my Powtoon? Live queueArticle 11703106114321 · unknown · n/a / n/a
Use these checks to resolve save issues in Powtoon, including sign-in problems, file uploads in progress, and unstable internet connections. -
Which Browser Is Best for Powtoon? Live queueArticle 11703108372753 · unknown · n/a / n/a
Powtoon works in the leading browsers, but Google Chrome is the recommended browser for the best experience. If you do not have Chrome installed, you can download it for free from Google. -
What happens if I log out before saving my Powtoon? Live queueArticle 11703111896209 · unknown · n/a / n/a
Powtoon automatically saves your work every 2 minutes. If you log out before saving manually, you can return to the same Powtoon and continue from the last saved version. -
How do I fix an unexpected error in Powtoon? Live queueArticle 11703168029841 · unknown · n/a / n/a
Use this article to troubleshoot an unexpected error in Powtoon by checking browser settings and collecting the details support needs if the issue continues. -
How do I take a screenshot on my computer? Live queueArticle 11703358609809 · unknown · n/a / n/a
Take a screenshot of the issue you are seeing so you can attach it to a support ticket. The steps below explain how to capture and save a screenshot on PC or Mac. -
Why is my object missing an enter or exit effect? Live queueArticle 11703362177297 · unknown · n/a / n/a
Use the timing of the object to restore a missing enter or exit effect in your slide. Enter effects need a short lead-in before the object appears, and exit effects need a short lead-out before the slide ends. -
How do I dispute a Storyblocks copyright claim on YouTube for a Powtoon export? Live queueArticle 11703607035793 · unknown · n/a / n/a
If YouTube flags a Powtoon export for a Storyblocks soundtrack, you can dispute the claim with the royalty-free usage statement provided below. If the claim is not released after the dispute, contact Storyblocks and include the required video and soundtrack details. -
How do I change my email address? Live queueArticle 11703658090257 · unknown · n/a / n/a
If you need to use a different email address for your Powtoon account, contact Customer Support to request the change. -
How do I change my account name? Live queueArticle 11703693837073 · unknown · n/a / n/a
If you need to change the name shown on your Powtoon account, contact Customer Support and provide the new name you want displayed in your Workspace. -
How do I update my account information? Live queueArticle 11703760177297 · unknown · n/a / n/a
This article explains where to view and update your Powtoon account details, including password, billing information, communication settings, and active plans. -
How do I delete my Powtoon account? Live queueArticle 11704004423569 · unknown · n/a / n/a
Use this request flow to ask Powtoon Support to delete your account. -
What Happens to My Powtoons After the 4-Day Gift Expires? Live queueArticle 11704006911761 · unknown · n/a / n/a
Your Powtoons stay in your Workspace after the 4-day gift expires. This article explains what changes, who can access the content, and what admins should expect after the trial period ends. -
I'm a Student and Forgot My Password Live queueArticle 11772241138961 · unknown · n/a / n/a
If you joined Powtoon through a teacher invitation and forgot your password, contact Powtoon Customer Support to request a temporary password. -
Using Powtoon in the Clever Network: FAQ for Teachers Live queueArticle 11772626907153 · unknown · n/a / n/a
Set up Powtoon with Clever, understand how students access it, and review classroom limits and subscription details. -
How do I contact Powtoon about a partnership? Live queueArticle 11772656309009 · unknown · n/a / n/a
Use the Integrations page to contact Powtoon’s Partners Team about becoming a partner. -
Affiliate Program Update Live queueArticle 11772710130833 · unknown · n/a / n/a
Powtoon’s current affiliate program is closed for now. A new affiliate program will launch in the near future, and this article will be updated when more details are available. -
How do I contact Powtoon Customer Support? Live queueArticle 11772808852497 · unknown · n/a / n/a
Use Powtoon Support when Help Center articles don’t resolve your issue. If you share a screen recording from Powtoon Capture with your support request, the team can diagnose the problem faster. -
Can I call Powtoon Customer Support? Live queueArticle 11772812407313 · unknown · n/a / n/a
Powtoon does not offer phone support. If you need help, use the Help Center first and contact Customer Support from the support flow when self-service articles do not resolve the issue. -
Customer support via chat Live queueArticle 11772864244625 · unknown · n/a / n/a
Check whether chat support is available, find self-service answers in the Help Center, and contact Customer Support when you need additional help. -
Customer support language availability Live queueArticle 11772902026513 · unknown · n/a / n/a
Powtoon Customer Support is currently available in English only. If you need help, submit your ticket in English so the team can review and respond to it. -
What Is Powtoon? Live queueArticle 11776494142225 · unknown · n/a / n/a
Powtoon is a tool for creating animated videos with a professional look and feel. Use it when you want to make video content without building animation from scratch. -
What are Powtoon Office Hours? Live queueArticle 11776505282065 · unknown · n/a / n/a
Powtoon Office Hours are live Q&A sessions where you can ask questions, learn practical how-to guidance, and get help using Powtoon. Sessions run every two weeks and focus on a specific topic announced in advance. -
What Is the Minimum Age for a Powtoon Account? Live queueArticle 11777573639569 · unknown · n/a / n/a
This article explains the minimum age to create a Powtoon account and what classroom users can do if they are under 18. -
Where can I find Powtoon's tax form for my business? Live queueArticle 11777621212433 · unknown · n/a / n/a
Powtoon uses the W-8BEN-E form, not a W-9. This article shows you which form to use and where to find it. -
Find the Powtoon Blog Live queueArticle 11777920734865 · unknown · n/a / n/a
Use the Powtoon Blog to read the latest posts and product updates. -
What is the Starter's Guide video? Live queueArticle 11777998972945 · unknown · n/a / n/a
The Starter's Guide is a tutorial video that helps new users learn the basics of getting started in Powtoon. -
How do I spell check in Powtoon? Live queueArticle 13541669149329 · unknown · n/a / n/a
Use your browser’s spell check while you work in Powtoon. When spell check is enabled in your browser, it checks your spelling as you type. -
How do you rotate an object on the stage? Live queueArticle 15046882163089 · unknown · n/a / n/a
Rotate an object on the stage by selecting it and dragging the rotation handle. The current rotation angle is shown while you turn the object. -
How do you group or ungroup objects on the Stage? Live queueArticle 15047072010769 · unknown · n/a / n/a
Group objects on the Stage to move, copy, resize, format, or delete them together. You can also ungroup them when you want to work with each object separately. -
What changed in March 2021? Live queueArticle 15659448835217 · unknown · n/a / n/a
Review the March 2021 product updates for Powtoon Capture, the template gallery, and timeline editing. This article summarizes what changed so you can decide which update applies to your workflow. -
How do I edit a Powtoon Capture in Powtoon Studio? Live queueArticle 15659518612625 · unknown · n/a / n/a
Edit a Powtoon Capture in Powtoon Studio to add music, text, animated characters, and other finishing touches before you share it. -
What changed in Powtoon in May 2021? Live queueArticle 15659553339665 · unknown · n/a / n/a
This update covers Batch Editing in Powtoon, new template gallery additions, and video as an object in Powtoon Studio. -
How do I share a Powtoon with collaborators? Live queueArticle 15659760981265 · unknown · n/a / n/a
Learn how to share a Powtoon so other people can view or edit it for feedback, review, or approval. -
What changed in August 2021? Audio controls and new character animations Live queueArticle 15659780913297 · unknown · n/a / n/a
This update adds more control over audio on each slide and new animated poses for custom characters made in Character Builder. It also notes that the new character animations are available with an Agency Subscription. -
What new pre-made scenes were added in September 2021? Live queueArticle 15659815105041 · unknown · n/a / n/a
This update announces new pre-made scenes available in Powtoon Studio, including three new scene categories and new presentation-style templates. Use the update to find ready-made scenes for your next video. -
What’s new in October 2021 in Powtoon Live queueArticle 15659890061713 · unknown · n/a / n/a
See the new animated shapes category and the latest pre-made templates released in October 2021. Use the available templates based on your plan, and add Video Overlays to give your videos a different look. -
December 2021: New templates and gradient backgrounds in Powtoon Studio Live queueArticle 15659909267601 · unknown · n/a / n/a
Use the new December 2021 assets to add pre-made scenes, templates, and backgrounds to your work in Powtoon Studio. Admins and team owners should note that several templates require a Pro+ or Agency license. -
What’s new in Powtoon Studio in February 2022? Live queueArticle 15660024442385 · unknown · n/a / n/a
Use this update to see the February 2, 2022 releases in Powtoon Studio, including Rich Text for text boxes, a new Social Media Layouts collection, and new templates that may require a Pro+ or Agency License. -
What was released in March 2022 templates update? Live queueArticle 15660082660753 · unknown · n/a / n/a
Use this update to find the new professionally designed templates released on March 1, 2022. This article lists each template and notes which ones require a Pro+ or Agency license. -
What changed in May 2022 in Powtoon Live queueArticle 15660130749585 · unknown · n/a / n/a
This update lists the May 2022 product additions and template releases in Powtoon Studio. Use it to review what changed and identify which new templates require a Pro+ or Agency license. -
What new professionally designed templates were added in April 2022? Live queueArticle 15660141392529 · unknown · n/a / n/a
Review the April 2022 template additions and note the license required to use them. These templates are available for Pro+ or Agency licenses. -
How do I control the timing of A to B movement? Live queueArticle 15660306848529 · unknown · n/a / n/a
This update adds advance control for A to B movement so you can set the exact moment your character starts moving. -
How do I trim a video in Powtoon? Live queueArticle 15660324243473 · unknown · n/a / n/a
Trim an uploaded video in Powtoon to keep the clip you need and save the trimmed version to your media. -
What’s new in December 2022 Live queueArticle 15660406707601 · unknown · n/a / n/a
Review the December 2022 product updates in Powtoon, including the new DUO editable character family and three new pre-made templates. Some items require a Pro+ license or higher. -
What’s new in Powtoon Studio for January 2023? Live queueArticle 15660489835921 · unknown · n/a / n/a
This update adds new Studio props, a new Character Builder preset, and several ready-to-edit templates. Some items are available to all users, while others require an Agency license or Pro+ license. -
What changed in the February 2023 Character Builder update? Live queueArticle 15660523029137 · unknown · n/a / n/a
The February 2023 Character Builder update adds androgynous character options in Powtoon Character Builder, along with new animations, outfits, and accessories. -
What new pre-made templates were added in March 2023? Live queueArticle 15660582341265 · unknown · n/a / n/a
This update lists the new pre-made templates added in March 2023 and notes which ones require a Pro+ license or higher. -
What’s new in May 2023 in Powtoon? Live queueArticle 16081915298193 · unknown · n/a / n/a
This update adds new pre-made templates and new assets in the Urban category. Learn what changed, who can use it, and where to go next. -
What new pre-made templates were added on June 26, 2023? Live queueArticle 16861996611729 · unknown · n/a / n/a
Review the new pre-made templates released on June 26, 2023 and choose the one that fits your video goal. -
What new pre-made templates were released on October 5, 2023? Live queueArticle 20558679833873 · unknown · n/a / n/a
Use this update to find the new Black Friday pre-made video templates released on October 5, 2023. The templates are designed to help you create promotional videos for seasonal sales and deal announcements. -
How do I use the December 2023 holiday template updates? Live queueArticle 21712603407505 · unknown · n/a / n/a
Use the December 2023 holiday templates to create seasonal videos and cards for sharing with colleagues, teammates, or on social media and email. -
How do I improve my prompts in Powtoon Imagine? Live queueArticle 23405411189137 · unknown · n/a / n/a
Use clear, specific prompts in Powtoon Imagine to get more relevant results. Add context, then refine your prompt based on the first output if needed. -
What’s new in March 2024: AI Meet Ridley and Victor Live queueArticle 23902906748561 · unknown · n/a / n/a
This March 2024 update introduces AI Meet Ridley and Victor for eligible accounts. Ridley helps with video production, and Victor helps write video scripts. -
What’s new in May 2024? Live queueArticle 25382574809873 · unknown · n/a / n/a
Review the May 2024 product updates, including new pre-made templates, a Cybersecurity Awareness template, new character animations, and the new Inhaler animation available to all character types. -
What was added in June 2024? Live queueArticle 26624667361169 · unknown · n/a / n/a
This article summarizes the June 18, 2024 release updates: two new pre-made templates and 22 new AI text-to-speech voices. -
What new premade templates with voice-over are available? Live queueArticle 32179495907601 · unknown · n/a / n/a
Review the new premade templates that include voice-over and choose the one that fits your message. This update includes narrated options for an explainer, workplace safety, and work-life balance content. -
How do I rearrange slides in the slide panel? Live queueArticle 32356354221585 · unknown · n/a / n/a
Reorder your slides in the slide panel by dragging a slide thumbnail to a new position. The new order is saved automatically when you drop the slide. -
What is the drug approval process? Live queueArticle 33731462460945 · unknown · n/a / n/a
Learn the main stages of the drug approval process, from preclinical research through post-market surveillance. -
Can’t find your account? Live queueArticle 34654479212945 · unknown · n/a / n/a
Use this article to check whether you signed in with the right email address, or whether your account may have been removed. -
Which AI model should I use for Text to Video? Live queueArticle 36467615895313 · unknown · n/a / n/a
Use this guide to choose between Seedance Pro and Veo 3 for Text to Video in Powtoon. Seedance Pro is best when you want strong visual control and cinematic output, while Veo 3 is better when you need native audio generation with the video. -
How do I write a text-to-video prompt in Powtoon Imagine? Live queueArticle 36565952594321 · unknown · n/a / n/a
Use this guide to write clearer text-to-video prompts in Powtoon Imagine, refine prompt details, and understand key prompt limits. -
How do I turn a document into a video? Live queueArticle 36793043418385 · unknown · n/a / n/a
Use Anything to Video to turn a document into a video. This article explains the basic workflow and what to expect after you start the process. -
How do I create AI text-to-video content in Workspace or Powtoon Studio? Live queueArticle 36793367019921 · unknown · n/a / n/a
Use AI Text to Video to turn a short prompt into video footage from Workspace or Powtoon Studio. Generated videos are saved in My Video. -
How do I create an AI text-to-video with Veo 3? Live queueArticle 36794263241617 · unknown · n/a / n/a
Use AI Text to Video with Veo 3 to generate a high-quality video from a prompt, including audio. Enter a clear scene description, then create the video in Powtoon. -
How do I turn a document into a video? Live queueArticle 39099557240977 · unknown · n/a / n/a
Turn a document into a video by using Powtoon’s document-to-video workflow. Start with a supported document, follow the conversion steps, and review the generated video before you share it. -
How do I create Veo 3 prompts with Powtoon Prompt Director? Live queueArticle 41005363573009 · unknown · n/a / n/a
Use Powtoon Prompt Director to turn an idea into a structured prompt for Veo 3 video creation. This helps you create more consistent, cinematic results without guessing at prompt wording. -
How do I use the ADKAR Video Generator? Live queueArticle 41005576452625 · unknown · n/a / n/a
Use the ADKAR Video Generator to turn existing training materials into engaging video content based on the ADKAR® methodology. This article gives a simple, task-first overview of the workflow and what to expect. -
What changed in the November 2025 timeline update? Live queueArticle 41634862968209 · unknown · n/a / n/a
The Powtoon timeline now supports cleaner 30-second increments, giving you more precise control when moving and aligning assets while editing videos. -
What is Prompt Director? Live queueArticle 42131469837969 · unknown · n/a / n/a
Prompt Director is a free tool in Powtoon Labs that helps you build structured prompts for AI video generation. Use it when you want clearer prompts, more control over scenes and visuals, and less trial and error. -
How do I use front-facing character poses in Powtoon Studio? Live queueArticle 44659108629265 · unknown · n/a / n/a
Powtoon now includes front-facing character poses so you can create presenter-style videos and talking-head moments where characters face the audience directly.